Technical Support

Our Engineers can be contacted via phone Monday through Friday, 9AM-5PM (EST), at 410-744-9040. If you do not feel a phone call would be adequate, you can always schedule an appointment with one of our Engineers to communicate via FaceTime or Skype.

Contact Information

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Our technicians are factory trained and certified allowing us to provide prompt and reliable service. We can dispatch a field service technician to your site to perform various services on the following equipment:

  • Instruments
    • Calibration of any instrument to meet the local governing regulations
    • Supply of renewable components
  • Integrated Systems
    • Coordinate instrumentation with the customers control and monitoring system requirements, providing drawings, fabrication, installation guidance and start-up
  • Field Service
    • Warranty service 
    • Troubleshooting of existing control issues
    • Start-up and calibrations of instrumentation and process equipment
    • Calibration and maintenance contracts
    • Radio Frequency studies
    • Computer generated path studies
    • Evaluation of existing equipment with recommendations for upgrades
    • Training
  • Repair Service
    • Repair and refurbishment of instrumentation and process equipment. Products are tested and/or calibrated after repair to ensure proper operation
    • For more information about product repair please contact us or click here.

Affiliations

  • American Water Works Association
  • Chesapeake Water Enviroment Assocaition
  • Environmental Protection Agency
  • National Rural Water Association
  • Water Enviroment Federation
  • Water Quality Association
  • Whel-Tech